Forte Arts is committed to protecting our customer privacy and takes its responsibility regarding the security of customer information seriously. We will be clear and transparent about the information we are collecting and what we will do with that information.
This policy sets out the following:
•What personal data we collet and process about you in connection with your relationship with us as a customer;
•Where we obtain the data from;
•What we do with that data;
•How we store the data
•Who we disclose that data to;
•How we deal with your data protection rights;
•And how we comply with the data protection rules.
•All personal data is collected and processed in accordance with EU data protection laws
Forte Arts is the ‘data controller’ of all personal information that is collected and used about Forte Arts customers. Forte Arts is registered in the UK with the registration number 10682118 and registered offices at c/o EMTACS, 69 Loughborough Road, West Bridgford, Nottingham NG2 7LA
What personal data we collect
Personal data means any information relating to you which allows us to identify you, such as your name, contact details, and payment details.
We collect personal data fromyou when you enquire about, or sign up to receive our services. This is done either via our website, over the phone or via an email form when you contact us and provide us with your details.
Specifically, we collect the following information: Student name,student age, student date of birth, student gender, parent/guardian name(s) (if applicable), address, email address, phone number, student learning requirements (ifneeded), and any other information you think may be relevant or applicable to the tuition. If the student is under the age of 18, a parent/guardian must consent to the child’s data to be processed.
Additionally, once receiving our services our clients submit their banking details to a secure Direct Debit bureau, which processes Direct Debits on our behalf. Please see https://www.smartdebit.co.uk/privacy/
What we use your personal data for, why and for how long
Your data is used for the following purposes:
•Providing the service you request; we use the information you give us to perform the services you have asked for in relation to providing a music teacher for you, and/or providing an instrument for you to hire
•Contacting you as part of the day-to-day administrative runningof the business for any reason (should your teacher be ill and need to cancel a lesson, for example, or to organise a payment)
We will only process your personal data where we have a legal basis to do so. We use ‘Legitimate Interests’ as the legal basis because processing this specificdata is in our legitimate interests in operating as a teaching agency and instrument hire company.
Only adults aged 18 or over can provide their own consent for us to process their data. For children under this age, consent of the children’s’ parents or legal guardians is required.
We will not retain your data for longer than is necessary to fulfil the purpose it is being processed for. To determine the appropriate retention period, we consider the amount, nature and sensitivity ofthe personal data, the purposes for which we process it and whether we can achieve those purposes through other means.
We must also consider periods for which we might need to retain personal data in order to meet our legal obligations or to deal with complaints, queries and to protect our legal rights in the event of a claim being made. When we no longer need your personal data, we will securely delete or destroy it.
We will retain data provided via an initial enquiry on our database for two years from the point of last contact from you. We will remove your data from our database at the end of the retention period, or until:
1.You ask us to delete your data
2.Your inform us that you are no longer interested in our services
Security of your personal data
We follow security procedures in the storage and disclosure of your personal data, and to protect it against accidental loss, destruction or damage.
All data is stored on a password-protected computer, in a password-protected database.
To protectyour information, we have policies in place to make sure that your information is not shared with any third parties outside of Forte Arts and its subcontractors.
Sharing your personal data
Nodata is shared with third parties outside of Forte Artsand it’s teachers/subcontractors, with the exception of our accounting scheduleswhichare passed on to our accountants and featureourclients’ names.
Your data protection rights
Under certain circumstances, by law you have the right to:
•Request informationabout whether we hold personal information about you, and, if so, what that information is and why we are holding/using it
•Request accessto your personal information (commonly known as a ‘data subject access request’). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
•Request correctionof the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold aboutyou corrected.
•Request erasureof your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
•Object to processingof your personal information where we are relying on a legitimate interest and there is something about your particular situation which makes youwant to object to processing on this ground.
•Request the restriction of processingof your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
If you want to exercise any of these rights, the please email firstname.lastname@example.org your query.
You will not have to pay a fee to access your personal information (or to exercise any of the other rights).
If you have any queries about this policy, need further information or wish to lodge a complaint you can use the details below to contact us:
Forte Arts Limited
124 City Road